Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information.
Last Updated: 11/17/2025
Topaz West LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our residential, commercial, maintenance, deep, and post-construction cleaning services.
Company Information
Official Name: Topaz West LLC
Contact Email: info@sanfordcleaning.com
Physical Address: 3298 Eastgrove Terrace, Sanford, FL 32771
Information We Collect
Essential Client Information
We collect only the essential information necessary to provide our cleaning services:
- Name: To identify and communicate with our clients
- Email address: For service confirmations, scheduling, and important communications
- Phone number: For appointment coordination and urgent communications
- Property address: To provide cleaning services at the correct location
Important: Payment Data Protection
We do not store or retain any payment information. All payment processing is handled securely through third-party payment processors who maintain PCI DSS compliance. Credit card numbers, banking information, and other payment details are never stored on our systems.
Data Minimization Policy
We adhere to a strict data minimization policy. No additional user data is collected beyond what is necessary for service provision. We do not collect social media profiles, browsing history, personal preferences unrelated to cleaning services, or any other non-essential information.
Technical Information (Limited)
For website functionality and security purposes only, we may collect:
- Basic browser information (for compatibility)
- IP address (for security and fraud prevention)
- Website usage analytics (anonymized)
How We Use Your Information
We use your essential client information exclusively for the following purposes:
Service Delivery
- Provide residential, commercial, maintenance, deep, and post-construction cleaning services
- Schedule and coordinate cleaning appointments
- Access your property for authorized cleaning services
Communication
- Send appointment confirmations and reminders
- Provide service updates and completion notifications
- Address service-related questions or concerns
Business Operations
- Maintain accurate service records
- Ensure quality control and service improvement
- Comply with legal and regulatory requirements
Safety & Security
- Verify client identity for security purposes
- Ensure staff safety during service visits
- Maintain emergency contact information
What We DON'T Use Your Information For
- Marketing to third parties or selling your information
- Unsolicited promotional communications (unless you opt-in)
- Any purpose unrelated to our cleaning services
- Creating detailed personal profiles beyond service needs
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software, background check services)
- Cleaning Staff: Our vetted employees who need access to your information to provide services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, sale, or transfer of our business
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Protection Measures
Security Protocols
We implement comprehensive security measures to protect your information:
- Encryption: All data transmission is protected with SSL/TLS encryption
- Secure Storage: Client information is stored on secure, password-protected servers
- Access Controls: Strict employee access controls with role-based permissions
- Regular Updates: Security systems are regularly updated and patched
- Staff Training: All employees receive data protection and privacy training
- Physical Security: Secure facilities with restricted access to data storage areas
- Incident Response: Established procedures for handling any security incidents
Data Retention Policies
- Active Clients: Information is retained while you remain an active client
- Inactive Accounts: Data is automatically deleted after 24 months of inactivity
- Service Records: Basic service history may be retained for up to 3 years for business purposes
- Legal Requirements: Some information may be retained longer if required by law
- Immediate Deletion: Upon request, we will delete your information within 30 days
Your Data Rights
As our client, you have the following rights regarding your personal data:
Access & Review
Request a copy of all personal information we have about you
Correction
Request corrections to any inaccurate or incomplete information
Deletion
Request complete deletion of your personal information
Portability
Request your data in a portable, machine-readable format
To exercise any of these rights, please contact us at info@sanfordcleaning.com or call us at (321) 236-0618. We will respond to your request within 30 days.
Website Analytics and Tracking Technologies
Microsoft Clarity Analytics
We use Microsoft Clarity analytics to understand how visitors interact with our website. This service may use cookies and similar technologies to:
- Track page views and user interactions
- Generate heatmaps of user behavior
- Analyze website performance and user experience
- Help us improve our cleaning service website
Privacy Protection:
We do not collect or store sensitive personal information through analytics tools. Data collected is anonymized and used solely to enhance website usability and service quality.