Terms of Service

Professional cleaning service agreement and policies

Last Updated: 11/17/2025

These Terms of Service ("Terms") govern your use of cleaning services provided by Topaz West LLC ("Company," "we," "our," or "us"). By booking our services, you ("Client," "you," or "your") agree to be bound by these Terms.

Service Descriptions

Residential Cleaning

Regular house cleaning, deep cleaning, move-in/move-out cleaning for homes, apartments, and condominiums.

Commercial Cleaning

Office cleaning, retail space maintenance, and commercial facility cleaning services for businesses.

Maintenance Cleaning

Ongoing scheduled cleaning services to maintain cleanliness and hygiene standards for properties.

Post-Construction Cleaning

Specialized cleaning services for newly constructed or renovated properties, including debris removal and detailed cleaning.

Service Standards

All services are performed by trained and insured cleaning professionals
We use professional-grade cleaning supplies and equipment
Services are customized based on client needs and property requirements
Quality assurance inspections are conducted for all completed services

Payment Terms

Payment Methods

Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
Bank transfers (for commercial accounts)
Cash payments (for one-time services only)

Payment Schedule

One-time services: Payment due upon completion of service
Recurring services: Payment processed automatically after each service
Commercial contracts: Net 15 payment terms (payment due within 15 days)
Large projects: 50% deposit required, balance due upon completion

Late Payment Policy

Late payments may result in service suspension and additional fees:

1.5% monthly service charge on overdue balances
Service suspension after 30 days past due
Account termination after 60 days past due
Collection costs and legal fees may be added to outstanding balances

Cancellation Policies

Client Cancellation

Flexible Cancellation: Since we do not charge clients upfront, you may cancel your service at any time without penalty
Advance Notice Appreciated: While not required, we greatly appreciate advance notice if you plan to cancel your scheduled service
How to Cancel: You can cancel by calling us, sending an email, or using our live chat feature on our website
No Cancellation Fees: We do not charge any cancellation fees regardless of timing

Recurring Service Cancellation

For recurring services, please provide notice as early as possible to help us adjust our scheduling
No penalty for cancellation at any time
Services can be rescheduled at no additional charge
Permanent service termination can be done at any time through call, email, or live chat

Company Cancellation

We reserve the right to cancel services due to unsafe working conditions, inclement weather, or other circumstances beyond our control. Since payment is collected after service completion, no refunds are necessary for cancelled services.

Liability and Insurance

Our Insurance Coverage

General liability insurance up to $1,000,000
Bonded employees for theft protection
Workers' compensation insurance for all employees
Professional liability coverage for service-related issues

Damage and Claims

All damage claims must be reported within 24 hours of service completion
We will investigate and resolve legitimate claims promptly
Liability is limited to the cost of repair or replacement of damaged items
Maximum liability per incident is $500 unless covered by insurance

Liability Limitations

Not liable for pre-existing damage or wear and tear
Not responsible for items left unsecured or in cleaning areas
Excluded: antiques, artwork, electronics, jewelry, or items over $500 in value
Client must secure or remove valuable/fragile items before service

Client Responsibilities

Property Access

Provide safe and legal access to property
Ensure all areas to be cleaned are accessible
Provide working utilities (water, electricity)
Notify us of any security systems or special access requirements

Property Preparation

Remove personal items and clutter from cleaning areas
Secure valuable, fragile, or irreplaceable items
Inform us of any hazardous materials or conditions
Ensure pets are secured or removed from cleaning areas